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Welcome to Callaina Maldives Travel & Tours! This Privacy Policy describes how Callaina Maldives Travel & Tours (“Callaina Maldives,” “we,” “us,” or “our”) collects, uses, processes, and protects your personal information when you visit our website at https://callainamaldives.com/ (the “Website”) and use our services.
We are committed to safeguarding your privacy and ensuring the security of your personal data. By accessing or using our Website and Services, you consent to the data practices described in this Privacy Policy.
We may collect various types of information from and about you, including:
This includes information that can be used to identify you directly or indirectly. You provide this information when you:
Make an inquiry or request a quote for travel packages.
Make a booking.
Contact us via email, phone, or contact forms.
Subscribe to our newsletters or marketing communications.
The personal information we may collect includes, but is not limited to:
Contact Information: Name, email address, phone number, physical address.
Travel Details: Passport information (name, number, expiry date, nationality), date of birth, travel dates, preferred destinations, accommodation preferences, dietary requirements, special requests, and names of other travelers in your party.
Payment Information: While we do not store your full card details on our servers (see Section 3.2), we may collect transaction details related to your bookings.
Communication Content: Records of your correspondence with us (e.g., emails, chat logs).
When you access and use our Website, we may automatically collect certain information about your device, browsing actions, and patterns. This data helps us improve our Website and services. It may include:
IP Address: Your Internet Protocol address.
Browser Type and Version: Information about the web browser you are using.
Operating System: Details of your operating system.
Referral Source: The website you visited before coming to our Website.
Pages Viewed: Which pages you visit on our Website, the time spent on those pages, and the order of pages visited.
Date and Time of Access: The date and time you accessed our Website.
Clickstream Data: Information about how you interact with our Website (e.g., links clicked).
We collect information in the following ways:
You directly provide us with data when you:
Fill out forms on our Website (e.g., inquiry forms, booking forms).
Communicate with us via email, telephone, or other direct channels.
As you interact with our Website, we may use cookies, web beacons, and other similar technologies to automatically collect certain data.
Cookies: Small text files placed on your device to store data that can be recalled by a web server in the domain that issued the cookie. We use cookies to remember your preferences, track your browsing behavior, and provide a more personalized experience.
Third-Party Analytics: We use third-party analytics services (e.g., Google Analytics) to help us understand how users engage with our Website. These services may use cookies and similar technologies to collect information such as your IP address, browser type, and pages visited.
BML Payment Gateway: When you make payments, you are redirected to the Bank of Maldives (BML) Payment Gateway. We do not collect, process, or store your credit card details on our servers. All sensitive payment information is handled directly and securely by the BML Payment Gateway, subject to their privacy policy and terms of service.
We use the information we collect for various purposes, including:
To Provide Services: To process your inquiries, provide quotes, manage your bookings, and deliver the travel services you have requested.
To Communicate with You: To send you booking confirmations, updates, essential travel information, and respond to your inquiries and requests.
To Improve Our Services: To analyze Website usage, identify trends, and enhance the functionality and user experience of our Website and offerings.
For Marketing and Promotions: To send you newsletters, special offers, and promotional materials that may be of interest to you, based on your preferences. You can opt-out of marketing communications at any time.
For Security and Fraud Prevention: To protect our Website, operations, and users from fraudulent activities and unauthorized access.
To Comply with Legal Obligations: To meet our legal, regulatory, and compliance requirements.
We may share your personal information with the following categories of recipients:
Suppliers: To facilitate your bookings and provide the requested services, we must share relevant personal information (e.g., name, passport details, travel dates, preferences) with third-party Suppliers such as hotels, resorts, airlines, transfer providers, and tour operators.
Payment Gateway Providers: As mentioned, your payment information is securely processed by the Bank of Maldives (BML) Payment Gateway.
Service Providers: We may engage third-party companies and individuals to perform services on our behalf (e.g., IT support, marketing assistance, analytics). These providers have access to your personal information only to perform these tasks and are obligated not to disclose or use it for any other purpose.
Legal and Regulatory Authorities: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity.
We implement a variety of security measures to maintain the safety of your personal information. These include:
Technical Safeguards: We utilize SSL (Secure Sockets Layer) encryption for data transmission and CloudFlare Security to protect our Website from threats and ensure data integrity.
Organizational Measures: We restrict access to your personal information to authorized employees, contractors, and agents who need to know that information in order to process it for us, and who are subject to strict contractual confidentiality obligations.
Secure Payment Processing: All sensitive payment information is handled directly by the BML Payment Gateway, ensuring your card details are never stored on our servers.
While we strive to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. Therefore, we cannot guarantee its absolute security.
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
Right to Access: You have the right to request a copy of the personal information we hold about you.
Right to Rectification: You have the right to request that we correct any inaccurate or incomplete personal information we hold about you.
Right to Erasure (“Right to be Forgotten”): You have the right to request the deletion of your personal information under certain circumstances.
Right to Restrict Processing: You have the right to request that we restrict the processing of your personal information under certain conditions.
Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
Right to Object to Processing: You have the right to object to our processing of your personal information under certain conditions.
Right to Withdraw Consent: Where we rely on your consent to process your personal information, you have the right to withdraw that consent at any time. This will not affect the lawfulness of any processing carried out before you withdraw your consent.
To exercise any of these rights, please contact us using the contact details provided in Section 9. We may require specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights).
Our Website and Services are not intended for children under the age of 18. We do not knowingly collect personal information from children under 18. If we become aware that we have inadvertently received personal information from a child under 18, we will delete such information from our records. If you believe that we might have any information from or about a child under 18, please contact us.
We may update our Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this Privacy Policy periodically for any changes. Your continued use of the Website after any modifications indicates your acceptance of the updated Privacy Policy.
If you have any questions about this Privacy Policy, our data practices, or if you wish to exercise your data protection rights, please contact us:
Callaina Maldives Travel & Tours
Last updated: June 17, 2025
